Hi! I am interested in your experience of implementing omnichannel commerce in business. What technologies or platforms did you use to integrate different sales channels?
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The introduction of omnichannel commerce into our business was a real breakthrough for us. We started by analyzing our current sales channels and identifying the needs of customers who want to interact with us through different platforms. The main task was to create a single space for interaction, where all channels (online store, social networks, mobile application and physical points of sale) would work in harmony.